Susanne Marshall Podiatry

Susanne Marshall Podiatry is a well-established home visiting Podiatry practice with over 20 years experience in treating foot problems across West Lothian. I offer foot care services and routine podiatry treatments in the comfort of your own home.

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About Me

Hello! I am Susanne Marshall BSc MCPod, Podiatrist and owner of Susanne Marshall Podiatry. I graduated from Queen Margaret University College in 1999 with a degree in Podiatry and am registered with the Health and Care Professions Council (HCPC), a government led organisation who regulate allied health professionals in the UK. I am also a member of the College of Podiatry, a professional body for Podiatrists.

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How I Can Help

What can I help you with?

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New Patients

Welcome, if I haven't visited you before, please take time to read the following information so that you know what to expect at your first appointment.

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Areas Covered

I cover most areas of West Lothian. Check if I visit your area.

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Fees

Treatment fees and payment options.

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Privacy

Susanne Marshall Podiatry is committed to protecting and respecting your privacy. For more information, please select "Learn more". To download and print a copy, please select "Download".

Get in touch

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For appointments and queries, please fill in the contact form below or call me to assist. When you call, due to the nature of my business, I may be driving, or visiting other patients. Please leave a voicemail message and I will return your call as soon as possible.

Calls will be returned:
Mon, Wed and Friday 9am-5pm
Tues and Thurs 9am-8pm

In the event of an emergency out with my contact hours, or when I am on annual leave, please contact your GP or NHS 24 on 111 for advice.

Coronavirus update - 13/07/2020

Following the outbreak of COVID-19 in the UK, and subsequent advice from government, my professional body, The College of Podiatry, has now advised that podiatrists may start to treat a wider range of patients than before.

This is welcome news, but unfortunately does not mean a return to "normal". Your safety and welfare are essential, and so I have been working hard behind the scenes putting appropriate and robust measures and procedures in place.

Existing patients should now have received a letter outlining changes to practice and the measures implemented, and I am now pleased to say that I have finally reached the end of a long list of patients to contact (I think!).

If you have been waiting to hear from me, and I have not been in touch to rebook your appointment, please call or text and I will book you in.

Please be aware that in case of symptoms developing for patients or myself, or indeed guidelines changing again, appointments are subject to change, however I aim for things to be as consistent as possible. All appointments will be confirmed 24 hours in advance and COVID-19 screening completed before I can attend.

I do appreciate your understanding during this process.

In the meantime, I am still on the end of the phone 0774..., or available via email (WILLNOTWORK@smpod co.uk) or Facebook Messenger if you feel you are in urgent need, or just looking for advice.

Thanks for bearing with me!!

Please follow NHS and government guidance and stay safe.

About Me

Hello!

Lifelike white foot drawing with arms carrying small red roofed house.I am Susanne Marshall BSc MCPod, Podiatrist and owner of Susanne Marshall Podiatry.
I graduated from Queen Margaret University College in 1999 with a degree in Podiatry and am registered with the Health and Care Professions Council (HCPC), a government led organisation who regulate allied health professionals in the UK.
I am also a member of the College of Podiatry, a professional body for Podiatrists.

Once qualified, I worked in a private practice for a time before leaving to work part time for the NHS and build my home visiting service.
I left the NHS in 2003 as demand increased for my services, and now continue to "fix feet" for the residents of West Lothian more than 20 years later!

To keep my professional knowledge up to date and to comply with the requirements of the HCPC, I regularly engage in professional development by way of courses, conferences and online learning.

 

 

 

Let Me Help!

Lifelike white foot drawing with arms holding large magnifying glass examining black foot prints.I provide home visits to treat a wide range of foot problems.

Diabetic footcare, assessment and advice

Thickened, overgrown, ingrown and fungal toenail problems

Cracked heels/Dry skin

Corns/callous

Athletes foot

And more. Get in touch to see what I can do for you.

New Patients

Lifelike white foot drawing with arms carrying white case with red cross and green footprint in one arm. Holding out other arm in welcome.Ensuring I leave you happy and more comfortable is my goal, and I aim to provide you with all the information you need to make my visit to you, a successful one.

At your first appointment, you will be asked to fill in a medical questionnaire and sign a consent form for treatment. This is vital to allow me to assess your foot problem in context with your health and to provide appropriate care.

Please read the patient information leaflet which explains this process further, and provides important details about consent, especially if you are making an appointment for someone who does not have capacity to provide their own consent to treatment.

Appropriate documentation is required for those who do not have capacity, and I cannot be responsible for declining to treat a person if appropriate documentation has not been provided at their appointment.

This is a legal requirement, and regrettably I cannot provide treatment without it.

If you need further information, please do get in touch.

All information provided is treated in the strictest of confidence and is processed in accordance with the General Data Privacy Regulation (GDPR) Please see my privacy policy for more details.

Other information

I provide everything I need for my visit, and will remove all waste upon leaving.

If you need help with removal of socks/footwear please ask and I can assist you on my arrival.

If you have a query which is not covered here or in the patient information leaflet, please get in touch and I will be more than happy to help.

Areas Covered

Lifelike white feet drawing attached to a grey post to look like an old fashioned signpost.
  • Armadale
  • Blackburn
  • Fauldhouse
  • Livingston
  • Uphall
  • Whitburn
  • Bathgate
  • East / Mid Calder
  • Kirknewton
  • Stoneyburn
  • West Calder

If your area is not listed, please get in touch. I may still be able to visit you, though a small fuel surcharge may apply.

 

 

 

Fees

Lifelike white foot drawing with arms pulling a gold pound sign along.Initial home visit - £45.00
Approx. 60 mins

Return home visits - £40.00
Approx. 30- 45 mins

(Prices correct at 24th May 2020)

Please note: All new patients require an initial home visit appointment. This involves completion of medical questionnaire and consent, assessment of your foot problem and appropriate treatment.

Payment is due at the time of treatment unless an alternative arrangement has been agreed. I accept cash, cheque and card payments. I am also able to accept payment by bank transfer.

Please ask if you would like to use this option and I will make my bank details available to you.

Privacy policy

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Susanne Marshall Podiatry is committed to protecting and respecting your privacy.

This privacy policy describes how and when I collect, use and share information when you contact me, purchase a product from me, when I attend your home for an appointment, or you otherwise use my services.

Information I collect

I am legally required to collect and store certain information in order to aid your treatment, or as part of purchasing something from my business. To do this you will normally provide me with certain information such as personal contact details, physical and mental health information (including details of your GP and medication), and payment information.

I may also collect information on your social circumstances or lifestyle, and racial or ethnic origin where relevant.

You will be asked to provide this information at your first appointment, and it will be updated on each subsequent contact with you.

I am committed to ensuring that your information is secure. I take every precaution to prevent issue, or alteration of your personal information by putting in place suitable physical, electronic and managerial procedures, including restricted access to storage areas, and data encryption/password protection for information kept electronically. Information is stored either on paper or by electronic methods.

Why I need your information and how it is used

I rely on several legal bases to collect, use and share your information including,

  • Where it is necessary for the purposes of the provision of health care as need to provide my services, such as when I use your information to fulfil your podiatry assessment and treatment, or to provide customer support.
  • If necessary, to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Simply put, in order to provide you with the best care and service possible, and to satisfy my legal, tax and accounting obligations, I need to collect your information from you. In order to provide treatment, I must be able to collect and store your information. I can also send text reminders if you have registered your mobile number with me.

Data collected via Website and social media

When contacting me via my website and social media, your data will be used only to answer any queries. Any data shared will only be stored with me if you then become a patient/customer.

My website is secure, and does not utilise cookies, though I do track visitor numbers to the site. No data is stored on the website.

Information sharing and disclosure

Information about my patients/customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Medical professionals. With your consent I will share information with medical professionals such as your GP or consultant to allow continuity of care.
  • Health insurance companies. If claiming cost of treatment back.
  • Parent/Guardian. If you are a minor.
  • Welfare guardian or carer (with your consent) If you require support when making appointments or having me in attendance at your home for an appointment.

When I do share your data, I am required to comply with the general data protection regulation (GDPR) and am registered with the information commissioner's office (ICO).

I will never sell or distribute your information to third parties for marketing purposes and will only contact you regarding appointments or your care, never for marketing.

Data retention

I retain your personal information only for as long as necessary to provide you with my services and as described in this policy.

However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of Podiatry records is normally a minimum of 8 years after the last appointment, but varies for children, and adults with incapacity. For customers who are not patients, but may have bought products from my business, I will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

After the retention period has lapsed, information is securely and appropriately destroyed.

Your rights

You have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access: You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  • Change: Restrict, delete. You may also have the rights to change, restrict my use of, or delete your personal information. In the case of health records these are normally exempt from change or deletion requests.
  • Object: You can object to my processing of some of your information based on my legitimate interests after providing your express consent to use them. In such cases, I will delete your personal information unless I have compelling and legitimate ground to continue using that information or if it is needed for legal reasons.
  • Complain: If you wish to raise a concern about my use of your information (and without prejudice to any other rights you may have) you have the right to do so with the information commissioner www.ico.co.uk.

How to contact me

For purposes of the GDPR, I Susanne Marshall, am the data controller of your personal information. If you have any questions or concerns, you can contact me either by phone:
0774... or email me: WILLNOTWORK@smpod co.uk.

Version 1.1 - Tuesday 31st March 2020